Crawl-Walk-Run is a framework for digital analytics and performance optimization that I’m working to make approachable for people across experience and digital disciplines, and comprehensive enough to cover the spectrum of business goals involved in digital marketing and advertising.
At a high level, each stage differs in terms of:
- Questions answered at that stage (what, why, how)
- Time perspective (past, present, or future)
- Level of optimization applied (reactive, tactical, or strategic)
- Activities used (monitoring, testing, predicting)
Let’s see how this applies: Continue reading
I’ve seen a lot of discussions recently about analytics, competing on analytics, and how to approach analytics. Certainly, in the digital age we face a deluge of data, and need software and people to process it, structure it, analyze it, understand it, and act on it. For people like me (who live, eat, breath, and sleep data), it’s an incredible opportunity and amazing time.
For everyone else, it’s a little overwhelming.
Not only is there so much data and “analysis” out there that it’s overwhelming, a lot of it is contradictory. This makes everything even more overwhelming, as now everything has to be compared to everything else. Since every piece of data came from a different team with a different perspective and a different goal, it’s like comparing apples and oranges.
Maybe there’s a different lens we can use to look at this, one that puts everyone on similar playing fields and makes it easy to understand where we (and they) are in their analytics progression: Continue reading
One of the debates in survey research is around scales – “How much do you agree…”, “How satisfied are you…”, “How likely are you to…” – specifically, should the scale have a “neutral” point or not?
Scales should have a neutral point. Why? Continue reading